Frequently Asked Questions
Everything you need to know about your Egoss shopping experience.
How can I track my order?
Once your order is shipped, you will receive an email containing a tracking number and a link to our courier partner's website to monitor your delivery in real-time.
What is your return and exchange policy?
We offer a 15-day hassle-free return and exchange policy. Items must be unworn, in their original packaging, and with all tags intact to be eligible for a refund.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), UPI, net banking, and Cash on Delivery (COD) for select locations.
How do I ensure I choose the right size?
Each product page features a detailed 'Size Guide' button. We recommend measuring yourself and comparing it to our chart, as sizing can vary between different fits.
Do you offer international shipping?
Currently, we ship to over 50 countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location.
Are Egoss products covered by a warranty?
Yes, all our premium footwear and accessories come with a 3-month limited warranty against manufacturing defects from the date of purchase.